Inspired by my most recent airline trip. Funny what inspires people to write. In this case, it was being charged two dollars on US Air for what had previously been a free coke. Two dollars is not a lot, but in the context of that particular time and space, introducing that new cost highlighted a consistent erosion of my airline experience since the introduction of People’s Express.
This poem will seem like a conflict of interest to some, as one of our partnerships is with Aircell and Gogo, who supply Wi-Fi to commercial airlines.
To me, this is in concert with my views: Wi-Fi is the greatest single service any Airline has rolled out in decades. It is a significant improvement to the overall customer experience that applies to all travelers, not just the ones who sit ahead of the curtain.
If only the airlines could extend this metaphor across their entire relationship with the people who subject their time and money to endure these experiences.



