Emerging Media Demystified. From Upshot Interactive.


Archive for June, 2009


The Social Media Marketer’s Glossary. Part 1: A – D

Doing some sort of Web 2.0, social media glossary for marketers is an idea we’ve been kicking around for sometime. With so many terms getting tossed around and created almost daily, tracking social media can be dizzying. While there are tons of glossaries out there for social media (Google it, or better yet, Bing it), we thought one dedicated to marketers would be a welcome addition.

Obviously, it would be easy to go overboard with something like this, so before we began we created some ground rules:

  1. Avoid defining ridiculously well known terms like “Blogs” or “Social Networks.” Forgive us if some of our choices are still a little obvious.
  2. Don’t define companies directly. Defining a service within a company, like “Facebook Fan Pages” for example is OK. Specific software is OK too.
  3. Add a  “Benefit to Marketers” statement with each listing, where applicable. It’s all about you guys right?

Over the next week or two, we’ll publish the full glossary, culminating in offering it as a PDF for download, or maybe a Wiki. So with that…

A

AIR: stands for Adobe Integrated Runtime, a technology that allows people to take web code (think Flash, Flex, HTML/Javascript/CSS) and deploy it as a desktop application. Tweetdeck, a popular desktop Twitter client was built using Adobe AIR.
Benefit to Marketers: an effective way to get your content portable and out of the competition of a web browser into a dedicated application that can stay top of mind with its users.

Advergame: see “Branded Games/Entertainment” below.

Avatar: the picture or icon one uses to represent themselves online, predominantly on social networking sites.
Benefit to Marketers: think avatars, think branding. As you represent your brand(s) through social networks, your avatar is an important brand element. Think about how it appears to others. Is it legible? Is it recognizable?

Authenticity: being true to yourself (i.e. your brand) and your customers when using social media. Some of the biggest social media marketing train wrecks have occurred when marketers weren’t completely transparent and authentic.
Benefit to Marketers: isn’t it obvious?

B

Blidget: “WTF is a Blidget?” That’s exactly what we said too when we first heard the term. Quite simply a Blidget is a widget that displays your blog. Blidgets use your blog’s RSS feed to populate into a portable widget that can placed anywhere widgets live. As far as we know, the term was created and popularized by Widgetbox.
Benefit to Marketers: you’ve got a blog, why not a Blidget? Get your content portable and sharable. Services abound to create a Blidget in minutes.

Blogroll: a list of sites displayed in the sidebar of blog, generally for the purposes of advertising who the blogger reads regularly.
Benefit to Marketers: give a shout out, get a shout back.

Branded Games/Entertainment: an online game or entertaining content that is based on, or features your products or brands.  With social media the potential to share games, play on social networks in multi-player environments, share images created from entertainment apps, and create status updates based on game activity abound.
Benefit to Marketers: where do we begin? There’s a massive shift in online marketing to create content to keep brands top of mind. What better way than by entertaining your audience? Some of the most fun casual games and apps have been created by brands, and with the introduction of social media, have much more potential to go viral.

C

Community Building: the process of forming an online community around a common goal, passion or interest utilizing social media’s capacity for sharing text, images, audio and video.
Benefits to Marketers: marketers who create forums for people to connect around their brand while helping facilitate—not control—the conversation will only continue to build brand followers.

Conversation: the threads of exchanges through social network posts, tweets, and blog comments are often referred to as conversations in the context of social media.
Benefits to Marketers: start one, be part of one, have them often.

Crowdsourcing: essentially tapping into a collective of like-minded people to solve a problem or generate content. Popular example: Wikipedia.
Benefit to Marketers: what a great way to inspire conversation around your brand or sponsor a promotion where people are invited to solve a problem.

D

DM: short for “Direct Message” a term used to send a private Tweet from Twitter.
Benefits to Marketers: what, you’re not using the Twitter?

Dave Albert: the president of Emerge Digital, a social media agency that writes this blog. Dave loves feeling smart by helping write glossaries.
Benefits to Marketers: have you seen some of the campaigns Dave’s devised?

Stay tuned for Part II, E-J coming soon…did we miss a term? Leave us a comment below.

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Visit our main site or check out our social & viral marketing services to learn more about Upshot Interactive. Also, feel free to drop us a line anytime.


Google or Bing?

Microsoft’s highly-anticipated Bing.com debuted recently, and Microsoft is reportedly mounting a massive ad campaign to promote it, so I decided to conduct a completely random, non-scientific, borderline unfair test of Google vs. Bing.

Based on some current client work, I wanted to locate articles that talked about successful launches of Ning sites–that is, the social network platform that allows anyone to create thier own social networking communities. So I fired up both Google and Bing and typed, “successful Ning sites”

Now I realize this is a fairly ambigous phrase. Successful how? But if Google or Bing could read my mind, they’d know I meant successful in the sense that the resulting site got a lot of people signing up, participating and generally staying engaged (making money helps too).

The results? Well, both search engines gave similar results, but Bing seemed to work more like a reference tool for the term “Ning” than give me actually relevant results around what constitutes a successful Ning website. In the top results were ning.com, the Wikipedia entry on Ning, and a couple Ning websites. Google on the other hand, had at least 3 articles on page 1 that were inline with what I was looking for–while not perfect, at least I was able to glean some valuable information.

OK, so winner: Google. And yes, it is a completely unfair one minute comparison. However, how many chances do you think people testing Bing out will give it? That’s right: one. For all  Microsoft’s millions of dollars in Bing promotion, they’re only going to have one shot to get this right. Personally, I don’t think Google has much to worry about.

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Visit our main site or check out our social & viral marketing services to learn more about Upshot Interactive. Also, feel free to drop us a line anytime.


The new regime in permission-based marketing

I read a post not too long ago about how Seth Godin’s book, “Permission Marketing” had turned 10 years old recently. Not to come off like a soothsayer, but I recall when I first read that book, it completely made sense to me–it was just so natural, so commonsense.

What my 20-something naive head failed to realize at the time was how unnatural and foreign these concepts were to other marketers. The book was eye-opening to say the least.

Our last post talked about how Facebook Fan Pages could very well eclipse brand landing pages and microsites as the leading method way to drive people to an online “home” for  brands. That post, and being reminded of Godin’s landmark book got me thinking about how Fan Pages also fit in so well with opt-in marketing–that permission to be marketed to–to be part of the conversation.

For example, I presently have 1,668 emails sitting in a “to be read” folder in Outlook. These are all email newsletters I’m interested in. I genuinely want to read them, but of course, I rarely find the time. Contrary, I do read my favorite blogs via an RSS reader (mostly now lying in bed with my iPhone). However, if I become a fan of a brand on Facebook, I fully expect the occasional post to show up in my News Feed. In fact, I want it to because I’m that invested in that brand. For example, I love the show “Pitchmen” on Discovery. I became a fan of their page and occasionally Billy Mays (or someone pretending to be him) will shoot out a clip, or when the next episode is going to air.

The posts are short, I can breeze right past em, or click through if I want. And I actually perk up a little when I see a new one. When’s the last time a marketing message did that? Conversely, I would NEVER read an email newsletter sent from the show…Billy, I love ya, but stay out of my inbox.

And yes, I realize this all takes a page from Twitter, but having the posts integrated with the Fan Pages keeps the conversation and the interaction all in one place. I can see it all during my 10 minutes a day of “Facebook time.”

Facebook even announced the ability for people to Become a Fan of your page right from ads you run on the site.

It’s unlikely Mr. Godin could have predicted all the wonderful places permission marketing would go…but we’ll always thank him for getting us started, and continuing to be a thought-leader in the field. Viva La Godin. Viva La Facebook.

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Visit our main site or check out our social & viral marketing services to learn more about Upshot Interactive. Also, feel free to drop us a line anytime.