Emerging Media Demystified. From Upshot Interactive.


Archive for April, 2009


A Widget By Any Other Name…

williamO Widget, Widget, wherefore art thou Widget?

No, wait, take the gun (or finger) out of your mouth, we’re done with the bad Shakespeare parodies, mostly because the comparison misses the mark. Widgets by any other name would be… better.

It’s a lousy name not only because widget doesn’t tell people what it is or does, the word actually refers to something that ‘cannot be recalled’ (Random House Dictionary). As you can imagine, that’s not a great way to have to describe your product.

To be clear, in the interactive world, a widget is a portable chunk of code that performs a simple (ideally a single) function and can be installed and executed on a web page, a computer desktop or a mobile phone. Typical functions include news readers, games, stock quotes, weather reports, etc. Emerge makes them (among many other things). We’re very proud of our work. Disclosure, disclosure, disclosure, self promotion, yadda-yadda-yadda.

Make no mistake interactive widgets are wonderful things, and they can do an awful lot more than we have room to describe here. Moreover, because they are portable, see above, widgets can be spread around the internet from user to user at no cost to you, the marketer. This gives widgets the capacity to take a promotion into the vaunted viral realm. Great stuff, huh? But that name… talk about the slings and arrows of outrageous fortune (sorry).

The term is generic, so people don’t know what to make of them, which creates kind of a high barrier of entry. On the other hand, the fact that the name widget is so generic, allows marketers and agencies to be really creative and to develop widgets in whatever way best suits a brand’s message. Widgets are like blank slates or canvasses that you can paint a masterpiece on, if you’re creative. How you use widgets depends on what message you want to send to your audience.

Consider what a widget did for the people of Galveston. The island of Galveston has long been a popular vacation spot. Its miles of beaches, tropical setting, and relaxed atmosphere are just a few of the reasons why. But when Hurricane Ike struck the island in 2008, it flooded much of the city and left it without basic services. In the wake of the disaster, the island received a lot of national attention, just not the kind the Galveston tourism board wanted. To counteract the image left by the storm that Galveston was in jeopardy and not such a safe tourist attraction any more, the Galveston board of tourism and Emerge Digital created a widget. Allowing users to look at live webcams trained on some of the island’s most picturesque spots, this widget not only showed visitors that Galveston was back on its feet and open for business, it also reminded people why the island is so popular in the first place—It’s beautiful.

Another example of what a widget can do for an organization is the University Challenge Widget Emerge built to promote Knovel’s interactive resource library to college students. The Challenge was set up as a contest in which engineering and science students answered difficult technical questions in order to win prizes (e.g. a Nintendo Wii, iPods, etc.). To meet the challenge, students were given access to Knovel’s searchable online resource library. In the process of completing the nontrivial quiz, these future engineers and scientists discovered how valuable a resource Knovel.com was. The students not only succeeded by winning prizes, they also learned how important Knovel could be for their future successes, at university and beyond. Not a bad message for a widget to pass along.

In other words, a widget is just a tool, a piece of code marketers can use to spread their message throughout the online community. Sure, it’s a poorly named tool, but let’s face it, the name is here to stay. What you get out of a widget, depends on the creativity and innovation you put into your messaging.

Think of it like a sonnet—Shakespeare’s famous fourteen-lined poem. It’s not a very big box in which to fit a whole story. You can make it be a cage, or you can make it sing.

Image credit: Adam Stipanuk

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Web-based Apps or I ♥ Lando Calrissian

cloud_cityIf you’re a Star Wars nerd (guilty), what probably came to mind when the phrase “cloud computing” came into public use this past year was an image of Cloud City, the floating metropolis governed by Billy Dee Williams (nee Lando Calrissian) in the The Empire Strikes Back (you know, episode two, er, five, of the series). What could be bad about that?

Well, cloud computing isn’t about living in the clouds. It’s about web-based applications—having your computer applications and ultimately your data on somebody’s server out there in (cliché alert) cyberspace so you can access it anywhere you want. And when you put it like that with private companies holding on to your data, the “new hope” people love about Star Wars seems to morph into the darkness of The Matrix or The Terminator. It’s how so many internet-related issues get presented in the media—a battle between access and privacy.

Yet, as the mainstream media fans the flames of that debate to bump up circulation/ratings, the online community, both public and private has moved toward demanding (and providing) greater and greater access, although what they’re willing to give up to get that access remains unclear.

The “cloud” was, of course, there at the birth of the Internet where businesses and individuals agreed to offer up their information to hosting facilities and internet service providers. And it has only gotten bigger since then. More and more people use webmail apps as their only email service. Most users have no qualms about loading vast amounts of personal information onto Facebook, Flickr, Twitter, or whatever social networking platform they use. And the granddaddy of them all, Google, offers all of the above: Google Docs (word processing, spreadsheets, presentations and more), Google Calendar (just what you think it is), Gmail (ditto), Picassa (photo sharing/editing), etc., etc., etc.

Many of these applications are incredibly popular and continue to grow at breakneck speed because people enjoy the access. Still, every couple of news cycles, there is a big media storm about some issue of personal privacy or more specifically personal primacy, that is to say “whose rights come first?”, the application’s or the individual’s.

The most recent example of this was Facebook’s rather dismal handling of its revision of their Terms of Service (TOS). Facebook stated that users who used the social networking platform and uploaded pictures, messages, etc. were essentially giving Facebook ownership of that content in perpetuity (even if users cancelled their accounts). When users heard the word “ownership,” thousands of them balked (okay, maybe it was a little stronger than that). Yet Robert Scoble among others didn’t see what the fuss was about. As he blogged on Scobleizer, “If you are uploading your content to, and participating online with, you are giving a HUGE amount of ownership to services that, well, you really don’t control.” Facebook, of course, quickly backed off the new TOS language. Sure they still have tremendous control of everything we upload to the site, but they’re no longer claiming to “own” us and they’re giving us the great platform we want, so we forgive them.

Google, however, hasn’t made that same mistake. They just keep on coming up with services we want. And they keep compiling our information and using it to generate big piles of ad revenue. (Imagine what it will be like when they launch gDrive, an online virtual hard drive where we can store anything and everything we want.) Wisely, Google never explicitly claims “ownership” of our data, which is why we’re still boyfriend/girlfriend. Sure they get to hear all our secrets, but we’re getting what we want out of the deal too. Will Google stay true to their “Don’t Be Evil” mission statement? Who knows?

What we do know is that web-based apps will continue to grow because people want the access. Furthermore, as we become more reliant on mobile apps, we’ll extend our dependence on the distributed web even more. Is there a downside? If there is, it’s listed on those TOS documents so many of us click on without reading when we add an app. For now we’re on cloud nine with Google and most of the other web-based applications. And aside from the occasional hostile takeover by the Empire, what could be better than living among the clouds?

(Disclosure: Emerge creates web-based apps and offers web-hosting services to our clients.)

Hat-tip to Adam Fox for today’s theme. Image from Wookiepedia.

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