We recently wrapped up our 5-part series, “What Every Online Promotion Needs To Go Viral On A Budget: Our Top 5 Tactics.”
In that series we provided insight in designing online promotions to improve the chance they go viral, and some considerations how social media can be leveraged as part of the equation.
Consumer confidence hit its lowest number in four decades in November. Four! As we head into a grim looking 2009, I can’t help but think how incredibly important it will be for marketers to embrace social media, using it to strengthen consumer’s trust with their brands, and stretch their marketing budgets and reach further by allowing people to easily pass-along information to others through these vehicles.
In addition, marketers really need to examine how their sales and service personnel are involved with the social media marketing tools being used by their companies, and how they can work in harmony to create positive experiences for consumers researching or evaluating a purchase.
In a recent study from OTX Research, 62% of consumers responded that direct and personal communication with a company’s online brand representative is preferable to ads or promotional materials from the company. 67% are likely to pass-along information from a brand representative to other people (read: email). The study also found consumers rely on social media websites as much as company websites for product information, and 70% of consumers have visited a social media website such as forum, social network, instant messaging service, blog, video sharing site or chat room to obtain information about a company, brand or product.
In terms of spreading the word, just over 30% of consumers have passed along information from online research, and six out of 10 used social media websites to do it.
All this data suggests that marketers who create and leverage social media outlets directly with online sales and service tactics, stand a much better chance of instilling confidence and trust in their target customers, and improving their reach.
I invite you to take a look at how you currently provide sales support online and how you can more closely integrate elements of social media into that mix for 2009. In the interim, enjoy the egg nog!
