Jared Spool delivers yet again in his presentation. As I mentioned in the live post, when I saw the man last, he was preaching on creating user-centered experience with designing for the scent of information and basic usability concepts that rocked our world and led us straight down the path of designing ecommerce funneling (which I always thought was awesome until Going Social Now completely changed my thinking on it).
This time around, Spool burned down the house with his take on a more abstract concept: delighting users by manipulating their perception of an experience.
To be perfectly honest, Magic was probably too esoteric and gimmicky of an analogy to express these ideas, though it did make them entertaining. The problem with magic is that even when you see a trick deconstructed, you’re still left with the feeling that you can’t do it yourself — the trick is no more accessible to you after having "learned the secrets" than it was before. Pen and Teller have killed for years on this exact concept.
But when you break down his examples, what shone through brightest for me was how important manipulating time and space is for the user experience. And if you look at TV and Film, a lot of the concepts he’s trying to broach with magic have been practically applied for more than a century: and we all know them…
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