Emerging Media Demystified. From Upshot Interactive.


Archive for August, 2007


The metrics of innovation

Promoting a BDA on your site not only shows your audience that the brand is developing new conveniences for them, it also appeals to early adopters.

Many large brands today are adding the word "innovation" to their marketing mantra, and for good reason. Web 2.0 technologies, interactive social media, emerging platforms and open-source applications are creating so many good branding opportunities it’s enough to make a brand manager’s head spin.

Desktop applications (BDAs, widgets) have become a focal point for brands wanting this interactive innovation edge, as they see how powerful persistent real estate on the desktop can be.

When brands start to develop in this space, the ultimate question becomes, "What does success look like?" The short answer is that with any new technology offering, you’re never quite sure.

Of course, this is not the answer anyone with a corporate checkbook wants to hear. So, we’ve worked with various clients to define what that initial success looks like in a BDA. Understanding your current media plan is always a good place to start.

Let’s review a few basics we’ve experienced, and hopefully you’ll come away with a better understanding of the initial splash you’ll make with a desktop widget.

Please remember that this list ends up being an extremely conservative estimate. The final determinants include at least two viral generations, since BDAs are so easily passed along. You also can’t discount the effect all the PR of being an innovative brand carries with it.

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Gizmos That Up The Interactive Ante

The key to the iPhone’s usability lies in its ability to create visual and isolated widget.

Version one of the iPhone has a lot to teach interactive marketers about usability. Up to this point, cell phones of all shapes and sizes have grappled with how to make an ever-expanding list of desired functions work in such a limited physical environment. But most of us agree that the iPhone is the first truly usable phone interface.

Many have posited that the overall lack of usability resulted from the torrid pace of development, where new phones with new features have to come out so fast that the technology outpaces a company’s own ability to streamline the software. But the iPhone is the first to acknowledge that once the phone is bought, it’s the software that users rely on every time they reach for the device, which to me is the real driver of the initial popularity. Finally, a cell phone that hangs its hat on being feature-rich and easy to use.

The usability of the iPhone isn’t "version one" at all; it applies Apple’s fairly mature Dashboard environment to common phone tasks. In a world where everything is about placing widgets on websites, Apple has shown just how powerful the concept can be when adapted to any set of common tasks placed within a digital interface.

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What Happens in Vegas Stays on the Desktop

The hospitality widget has come of age and is just what users need to keep their naughty secrets to themselves.

I am still a bit stunned by the idea that the lessons from Southwest’s "Ding," and the Virgin Atlantic Branded Desktop Applications (BDAs) largely haven’t been learned by the rest of the hospitality industry.

Southwest is enjoying 45 percent of its Ding users coming back to book again in stark contrast to the industry-usual 27 percent. Virgin saw 100 percent ROI on development costs in three months.

Only Best Western has thrown its hat into the ring with "Knock Knock," a BDA that enables consumers to reserve hotel rooms and receive discounted offers on rates. Though there’s not much available about the results, the application itself does more to imitate Ding than it does to realize the potential available through this technology.

All the more perplexing is why not one of myriad early technology adopters in Las Vegas has considered this channel. After all, it’s a town built on using technology to not only conquer nature, but to shape it into the hyper-real entertainment experience our country has come to know and love.

Las Vegas is a perfect test case to talk about the possibilities of BDAs in their most flamboyant form on the user experience side, while delivering real ROI, metrics and revenue back to the office.

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Visit our main site or check out our social & viral marketing services to learn more about Upshot Interactive. Also, feel free to drop us a line anytime.